COMPUTER FIELD SUPPORT SPECIALIST (IT Generalist (NOF))

Anonymous

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

OJT hours

Monitor computer system performance to ensure proper operation.

180

Oversee the daily performance of computer systems.

Collaborate with others to resolve information technology issues.

230

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Install computer hardware.

300

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Read documents to gather technical information.

230

Inspect equipment and read order sheets to prepare for delivery to users.

Resolve computer software problems.

230

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Provide technical support for software maintenance or use.

230

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Install computer software.

230

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain computer hardware.

230

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Collaborate with others to determine design specifications or details.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Test software performance.

Enter commands and observe system functioning to verify correct operations and detect errors.

Document operational activities.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Evaluate utility of software or hardware technologies.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Provide recommendations to others about computer hardware.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Recommend changes to improve computer or information systems.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Teach others to use computer equipment or hardware.

100

Develop training materials and procedures, or train users in the proper use of hardware or software.

Train others in computer interface or software use.

100

Develop training materials and procedures, or train users in the proper use of hardware or software.

Test computer hardware performance.

Inspect equipment and read order sheets to prepare for delivery to users.

Conduct research to gain information about products or processes.

100

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Update knowledge about emerging industry or technology trends.

100

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Participate in staffing decisions.

100

Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.

Supervise information technology personnel.

100

Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.

Modify software programs to improve performance.

100

Modify and customize commercial programs for internal needs.

Related Instruction Outline